MS PRINTERS  |   REFUND POLICY                                        Date of Effect: March 25, 2023

 

1. Return Eligibility

Time Frame: Items must be returned within 30 days of purchase.
Condition: Products must be in their original condition, unused, and in the original packaging.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items
Gift cards
Downloadable software products
Items marked as final sale

3. Return Process
Initiate Return: Contact our support team at contact@msrepairsllc.com to initiate a return. Please include your order number and reason for return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. 
We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds
Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Exchanges
Defective/Damaged Items: We only replace items if they are defective or damaged. 
If you need to exchange an item for the same product, contact us at contact@msrepairsllc.com for further assistance.

6. Late or Missing Refunds
Check Your Account: If you haven’t received a refund yet, first check your bank account again.
Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at contact@msrepairsllc.com.

7. Return Address
You will be provided with the return address once your return is authorized.



For any questions or further assistance,
please contact our support team at contact@msrepairsllc.com.
We are here to help!